Kevin O’Connor
align5
West Chester, Pennsylvania
United States
-
Coaching Region(s)
US - Northeast
-
Industries of Expertise
Administrative/Clerical
Banking/Real Estate
Building/Construction
Coaching/Business Consulting
Computer/IT/Software Development
Customer Support
Education/Training
Food Services/Hospitality
Human Resources/Training/Dev.
Installation/Maintenance
Insurance
Legal Services
Logistics/Transportation
Mfg./Production/Ops.
Marketing
Medical/Health
Retail
About
After graduating cum laude from Jefferson University with a BS in Human Resource Management, Kevin began his career at MBNA America and held various management positions in the Fraud and Credit areas, becoming an Assistant Vice President prior to joining Appletree Answers. Kevin was a leadership team member and Chief Operating Officer with Appletree Answers from 2006-2012 where he helped lead the company through unprecedented revenue growth of over 200% and implemented a world class culture, reducing voluntary turnover in a call center organization from over 100% to under 20%. Appletree Answers successfully implemented Scaling Up to fuel its growth.
After Appletree Answers was acquired, he remained with the acquiring company and served as Vice President of Human Resources for North America, overseeing HR employee relations processes for over 11,000 team members in a publicly-traded company for the US and Canada. In his career, Kevin has extensive experience in leading successful teams to implement high-engaging cultures and his led over 30 successful acquisition implementations in both public and private organizations.
Professional Highlights
- Won the Why We Love Our Workplace Award from the Great Places to Work Institute
- Named as a Best Place to Work in Delaware twice.
- Participated in the Integration of over 50 companies via acquisition and led a $2b integration
- Promoted over 20 Direct Reports to Leadership roles in my career
- Business Unit Project Manager in largest ERP implementation ever for a $1b company
- As a coach, successfully led several companies to over 50 in eNPS scores
Personal Highlights
Kevin lives in North Coventry, Pennsylvania with his wife and two sons. He enjoys coaching youth baseball and basketball and spending time with his family down the New Jersey shore in the summer. Kevin is also a passionate and die hard Philadelphia sports fan, including the Big 5 of college basketball.
-
Coaching Region(s)
US - Northeast
-
Industries of Expertise
Administrative/Clerical
Banking/Real Estate
Building/Construction
Coaching/Business Consulting
Computer/IT/Software Development
Customer Support
Education/Training
Food Services/Hospitality
Human Resources/Training/Dev.
Installation/Maintenance
Insurance
Legal Services
Logistics/Transportation
Mfg./Production/Ops.
Marketing
Medical/Health
Retail